daun44 Privacy Policy

1. Introduction

daun44 ("we", "us", "our") operates the online gaming platform accessible at daun44.asia and associated mobile applications (collectively, the "Platform"). We are committed to protecting the privacy and personal data of our members, users, and visitors.

This Privacy Policy describes the types of personal data we collect, the purposes for which we process it, the circumstances under which we may share it with third parties, and the rights you hold in respect of your personal data. This Policy should be read in conjunction with the daun44 Terms & Conditions.

By registering for an account on daun44 or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, please discontinue use of the Platform immediately.

2. Personal Data We Collect

daun44 collects personal data that you provide directly, data generated through your use of the Platform, and in some cases data obtained from third-party sources for the purposes of identity verification. The categories of personal data we may collect include:

• Identity Data: Full legal name, date of birth, national identification number (e.g., Malaysian NRIC), nationality, and copies of identity documents submitted for KYC verification.
• Contact Data: Email address, mobile phone number, and residential address.
• Account Data: Username, encrypted password, account preferences, and communication opt-in status.
• Financial Data: Payment method details (e.g., Touch n Go eWallet account reference, Boost account reference, bank account details for FPX), deposit and withdrawal transaction history, and wallet balance records. We do not store full card numbers or payment credentials directly — these are handled by our certified payment processor partners.
• Gaming Data: Betting history, game session logs, wager amounts, win/loss records, and bonus usage records across all daun44 products including sportsbook, live casino, slots, and poker.
• Technical Data: IP address, browser type and version, operating system, device identifiers, session timestamps, and referring URLs.
• Usage Data: Pages visited, features accessed, in-platform navigation behaviour, and click data.
• Communications Data: Records of Live Chat conversations, email correspondence, and any other communications between you and daun44 support.

3. How We Use Your Personal Data

daun44 uses your personal data for the following purposes:

• Account Management: To create, maintain, and administer your daun44 account, including processing deposits and withdrawals through payment channels such as Touch n Go eWallet, Boost, and FPX.
• Identity Verification (KYC): To verify your identity and age (21+) as required for responsible gaming compliance and to prevent fraud and money laundering.
• Service Delivery: To provide access to the full range of daun44 products including sportsbook betting, live casino games, slots, and poker, and to process and settle bets and winnings accurately.
• Security & Fraud Prevention: To monitor for suspicious activity, unauthorised access, bonus abuse, and other prohibited conduct as defined in the daun44 Terms & Conditions. Technical data and behavioural patterns are analysed to protect the integrity of the Platform.
• Legal & Regulatory Compliance: To fulfil obligations under applicable law, including anti-money laundering requirements, and to respond to lawful requests from regulatory authorities.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling and to administer self-exclusion requests, deposit limits, and other responsible gaming tools at your request.
• Customer Support: To respond to your enquiries, complaints, and support requests via Live Chat or email.
• Platform Improvement: To analyse aggregated, de-identified usage data to improve Platform performance, identify technical issues, and enhance the user experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — where you have provided consent to receive such communications. You may withdraw this consent at any time via your account settings.

4. Legal Basis for Processing

daun44 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you as a daun44 member — including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC, anti-money laundering, and age verification requirements.
• Legitimate Interests: Processing conducted for daun44's legitimate business interests where those interests are not overridden by your rights — including security monitoring, fraud prevention, and Platform analytics.
• Consent: Processing for marketing communications and non-essential cookies, where your express prior consent has been obtained. Consent may be withdrawn at any time without affecting the lawfulness of prior processing.

5. Data Sharing & Disclosure

daun44 does not sell your personal data to third parties. We may share your personal data in the following limited circumstances:

• Payment Processors: We share necessary transaction data with our certified payment processing partners (including Touch n Go eWallet, Boost, and FPX service providers) to facilitate deposits and withdrawals. These partners process your data under their own privacy policies and are bound by contractual data protection obligations.
• Identity Verification Providers: We may use third-party KYC service providers to verify your identity and age. These providers process your identity documents solely for verification purposes.
• Game Studio Providers: Technical data necessary for game operation (such as session tokens) may be shared with licensed game studio partners. No personally identifiable information beyond what is technically necessary is shared.
• Legal Authorities: We will disclose personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law, legal process, or regulatory directive. We will notify you of such disclosure where legally permissible.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of daun44's assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

6. Cookies & Tracking Technologies

daun44 uses cookies and similar tracking technologies to operate the Platform, maintain your session, and analyse usage. The categories of cookies used include:

• Strictly Necessary Cookies: Essential for Platform operation including authentication session management, security functions, and load balancing. These cannot be disabled without impairing Platform functionality.
• Performance & Analytics Cookies: Used to collect aggregated data about how users interact with the Platform — pages visited, session duration, and error occurrences — to improve performance.
• Functional Cookies: Used to remember your preferences such as language settings, saved login state, and lobby display preferences.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent. You may withdraw consent by adjusting your browser cookie settings or contacting daun44 support.

Most browsers allow you to refuse cookies or delete existing cookies via browser settings. Note that disabling strictly necessary cookies will impair your ability to use the daun44 Platform.

7. Data Retention

daun44 retains your personal data for as long as necessary to fulfil the purposes outlined in this Policy, subject to the following:

• Account and identity data is retained for the duration of your membership and for a minimum of five (5) years following account closure, in compliance with applicable anti-money laundering record-keeping requirements.
• Transaction and gaming records are retained for a minimum of five (5) years from the date of the relevant transaction.
• Communications records are retained for two (2) years unless a longer retention period is required to resolve a dispute or legal claim.
• Technical and usage data collected for analytics purposes is anonymised or deleted within twelve (12) months of collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification.

8. Data Security

daun44 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. Security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and daun44 servers — the same encryption standard used by major Malaysian financial institutions including Maybank, CIMB, and Public Bank.
• Encrypted storage of passwords using industry-standard hashing algorithms. daun44 staff cannot view your password in plain text.
• Access controls limiting internal access to personal data to authorised personnel on a need-to-know basis.
• Regular security assessments and penetration testing of Platform infrastructure.
• Device recognition and anomaly detection to flag potentially unauthorised login attempts.

Despite these measures, no data transmission or storage system is guaranteed to be 100% secure. In the event of a personal data breach that poses a risk to your rights, daun44 will notify affected members and relevant authorities as required by applicable law.

9. Your Data Rights

Subject to applicable law, you have the following rights in respect of your personal data held by daun44:

• Right of Access: You may request a copy of the personal data daun44 holds about you.
• Right of Rectification: You may request correction of inaccurate or incomplete personal data.
• Right of Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restrict Processing: You may request that daun44 restrict processing of your personal data in certain circumstances.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact daun44 via Live Chat (available 24/7) or by email at [email protected] (plain text — not a clickable link). We will respond to verified requests within thirty (30) days.

10. Children's Privacy

The daun44 Platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from persons under 21 years of age. If you are under 21, you are not permitted to use daun44 and must not provide any personal data to us.

If daun44 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on daun44, please notify us immediately via Live Chat or email.

11. International Data Transfers

daun44 may transfer your personal data to service providers and partners located outside of Malaysia in connection with the services described in this Policy (for example, to licensed game studio providers or cloud infrastructure partners). Where such transfers occur, daun44 takes appropriate steps to ensure that your personal data is afforded equivalent protection, including through the use of contractual safeguards.

12. Changes to This Policy

daun44 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, services, or applicable law. The "Last Updated" date at the top of this page will be revised accordingly. Where changes are material, daun44 will notify active members via in-platform notification or email prior to the changes taking effect. Continued use of the Platform following notification constitutes your acceptance of the revised Policy.

13. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or daun44's handling of your personal data, please contact us via:

• Live Chat: Available 24/7 within your daun44 account. This is the fastest way to reach us.
• Email: [email protected] (plain text — not a clickable link)

daun44 aims to respond to all data-related enquiries within thirty (30) days of receipt of a verified request.